Privacy Policy

Last Updated: 22.09.2026.

1. WHO WE ARE

This Privacy Policy explains how Sindi Consultancy F.Z.E., a Free Zone Establishment registered in Ajman Free Zone, United Arab Emirates, operating under the brand "ŽenstveniJA" ("Company", "we", "our", "us"), collects, processes, stores and protects personal information.

Our business provides consulting, educational, mentoring and online training services, together with digital educational materials and related support services.

By using our website, purchasing our services, registering for programs, attending online events, or communicating with us, you acknowledge the practices described in this Privacy Policy.

For purposes of this Privacy Policy:

"Personal Data" means any data relating to an identified or identifiable natural person.

"Processing" means any operation performed upon Personal Data, whether by automated or non-automated means, including collection, recording, storage, organization, adaptation, use, disclosure, transfer, restriction, deletion or destruction.

"Services" means all consulting, mentoring, educational, coaching, training, digital products and related services offered by the Company.

"Website" means all websites, landing pages and digital platforms operated by or on behalf of the Company.

2. PERSONAL DATA WE COLLECT

We may collect:

Name and surname;
Email address;
Telephone number;
Billing information;
Country of residence;
Transaction information;
Application and registration information;
Questionnaire responses;
Customer support communications;
Information voluntarily shared during consultations or training sessions;
Zoom participation information;
Technical information including IP address, browser type, operating system and device identifiers;
Website usage information;
Marketing preferences.

Depending on the information voluntarily provided, we may receive information relating to personal circumstances, relationships, family matters, parenting experiences, personal development goals and similar information disclosed by participants.

The Company processes Personal Data in accordance with applicable laws of the United Arab Emirates, including:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL);
its implementing regulations and subsequent amendments;
applicable regulations governing electronic transactions and commercial activities;
any other applicable data protection legislation which may apply to the processing activities conducted by the Company.

Nothing contained in this Privacy Policy shall limit any rights granted to data subjects under mandatory applicable law.

3. HOW WE COLLECT DATA

We collect personal information:

Directly from you;
Through website forms;
Through landing pages;
Through program registration;
Through purchases;
Through Zoom sessions;
Through questionnaires;
Through customer communications;
Through email correspondence;
Through third-party payment providers;
Through website analytics technologies.

4. PURPOSES OF PROCESSING

We process information to:

Deliver purchased services;
Manage customer accounts;
Provide online trainings and educational programs;
Provide recordings and digital materials;
Process payments;
Communicate regarding programs;
Respond to inquiries;
Improve our services;
Protect our business and intellectual property;
Maintain accounting and business records;
Comply with legal obligations;
Send promotional communications where legally permitted.

5. LEGAL BASIS FOR PROCESSING

The Company processes Personal Data only where there is a lawful basis to do so under applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL"), its implementing regulations and any applicable amendments thereto.

Depending on the circumstances, Personal Data may be processed on one or more of the following legal grounds:

Consent

Where the Data Subject has provided clear, informed and voluntary consent to the processing of Personal Data for one or more specified purposes, including, where applicable:

registration for programs, events or services;
subscription to newsletters and marketing communications;
participation in surveys, questionnaires or promotional activities;
participation in recorded sessions where consent is required by applicable law; and
any other processing activities for which consent is lawfully obtained.

The Data Subject may withdraw consent at any time, subject to legal or contractual restrictions and the Company's legitimate rights to retain certain information where permitted by law.

Legitimate Interests

Where processing is necessary for the legitimate business interests of the Company, provided such interests do not override the rights, interests or freedoms of the Data Subject. Such legitimate interests may include:

operation and administration of the Company's business;
protection of the Company's legal rights and interests;
fraud detection and prevention;
cybersecurity and information security management;
internal reporting and business analytics;
customer relationship management;
enforcement of contractual rights;
protection of intellectual property rights; and
improvement, development and optimization of the Company's services, programs and platforms.

The Company is committed to processing Personal Data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Subject to applicable law and any statutory exemptions, Data Subjects may have rights concerning their Personal Data, including the right to:

obtain information regarding the processing of their Personal Data;
request access to Personal Data held by the Company;
request correction, completion or updating of inaccurate Personal Data;
request restriction of processing in certain circumstances;
request the erasure of Personal Data where permitted by applicable law;
object to processing in certain circumstances prescribed by law;
withdraw consent where processing is based upon consent; and
request information regarding cross-border transfers of Personal Data, where applicable.

The Company shall consider and respond to requests relating to Personal Data in accordance with applicable legal requirements and subject to any exemptions, limitations or retention obligations imposed by law.

6. DATA RETENTION

The Company retains Personal Data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and processed, including the provision of Services, administration of Programs, operation of the Company's business and compliance with applicable legal and regulatory requirements.

Personal Data may be retained:

for the duration necessary to provide, administer and support the Services and Programs requested by the participant;
for the establishment, exercise or defence of legal claims and the protection of the Company's legal rights and interests;
for the maintenance of accounting, financial, tax, audit, compliance and corporate records;
to investigate, prevent or address disputes, complaints, fraud, security incidents or other matters affecting the Company, its participants or third parties;
to enforce contractual rights, policies, terms and conditions or other legal agreements;
to comply with applicable laws, regulations, court orders, governmental requests or regulatory obligations; and
for such additional periods as may be permitted or required under applicable law.

Upon expiry of the applicable retention period, or where Personal Data is no longer required for a lawful business or legal purpose, the Company shall take reasonable steps to securely delete, anonymize, destroy or otherwise dispose of such Personal Data in accordance with its internal policies and applicable legal requirements.

Notwithstanding the foregoing, the Company reserves the right to retain Personal Data where retention is necessary to comply with legal obligations, resolve disputes, protect legitimate business interests, enforce contractual rights or satisfy applicable record-keeping requirements.

The retention period applicable to any category of Personal Data may vary depending upon the nature of the information, the purpose of processing, contractual requirements, legal obligations and the Company's legitimate operational needs.

7. RECORDINGS

Certain live trainings, workshops, mentoring sessions, group programs, Q&A sessions and educational events delivered by Sindi Consultancy F.Z.E. may be recorded. The Company may record sessions, workshops, online trainings, mentoring sessions, group programs, and other activities conducted in connection with its services.

Such recordings shall be used strictly for educational, training, quality assurance, compliance, supervision, monitoring, record-keeping, and internal operational purposes.

The Company shall process and maintain any recordings in accordance with applicable laws of the United Arab Emirates, including applicable data protection and privacy requirements. Recordings shall not be disclosed to unauthorized third parties except where required by law, regulatory authority, or with the participant's consent.

By registering for and participating in a recorded session, you acknowledge and agree that:

the session may be audio and video recorded;
your name, voice, image, comments, questions, chat messages and participation may be captured in the recording;
recordings may be made available to other enrolled participants as part of the purchased program package;
recordings may be retained for business and educational purposes;
recordings may be stored using third-party service providers engaged by Sindi Consultancy F.Z.E.

Where a participant does not wish to be visible in a recording, the participant may:

disable their camera;
use a preferred display name;
communicate through chat functions where appropriate;
refrain from verbal participation during recorded segments.

Participation in a recorded session constitutes consent to such recording and processing to the extent permitted by applicable law.

Program recordings, session replays, video materials, audio recordings and related content (collectively, the "Recordings") are provided solely for the personal educational use of participants who have lawfully enrolled in the applicable Program and have been granted access by the Company.

Access to Recordings is limited, non-exclusive, revocable, non-transferable and may only be used in accordance with these Terms and any applicable Program rules.

Recordings shall remain accessible only for the access period specified at the time of purchase, registration or enrolment. Upon expiration of the applicable access period, the Company may, without further notice, suspend, restrict or permanently remove access to the Recordings.

Participants shall not copy, reproduce, download, screen record, photograph, distribute, publish, upload, share, sell, sublicense, transmit, modify, create derivative works from, or otherwise exploit any Recording, in whole or in part, except where expressly authorised in writing by the Company.

The Company reserves the right to modify, replace, discontinue, remove or restrict access to any Recording at any time where reasonably necessary for legal, operational, technical, business or compliance purposes.

Access to Recordings does not transfer any ownership, copyright, intellectual property rights or other proprietary interests to the participant. All Recordings remain the exclusive property of Sindi Consultancy F.Z.E. and are protected by applicable intellectual property, copyright and related laws.

Any unauthorized use, reproduction, disclosure, distribution or commercial exploitation of Recordings shall constitute a material breach of these Terms and may result in immediate termination of access without refund, in addition to any other legal remedies available to the Company.

8. PROHIBITED CONDUCT

Participants, users and customers shall not, directly or indirectly:

copy, reproduce, duplicate, republish or otherwise replicate any content, materials or information made available through the Website, Programs or Services;
distribute, disclose, transmit, share, sell, sublicense, assign or otherwise make any content available to any third party;
record, download, photograph, screen-capture, upload, post, publish or disseminate any session, webinar, workshop, consultation, training or recording without the Company's prior written consent;
use any content, materials, methodologies, frameworks, exercises or resources for commercial purposes or for the benefit of any third party;
modify, adapt, translate, reverse engineer, create derivative works from, or otherwise exploit any content or intellectual property belonging to the Company;
circumvent or attempt to circumvent any security measures, access restrictions, payment systems or technological protections implemented by the Company;
share login credentials or permit unauthorized persons to access the Services;
interfere with, disrupt, damage or compromise the operation, security or functionality of the Website, Programs or Services;
use the Website, Programs or Services in any manner that is fraudulent, deceptive, abusive, defamatory, unlawful or otherwise inconsistent with applicable laws and regulations;
infringe the intellectual property, privacy, confidentiality or other legal rights of the Company, its participants or any third party; or
engage in any activity which may reasonably be expected to harm the reputation, business interests, operations or legal rights of the Company.

Any breach of this provision shall constitute a material breach of these Policy and may result in immediate suspension or termination of access to the Services without refund, in addition to any other legal remedies available to the Company under applicable law.

9. DISCLAIMER OF PROFESSIONAL SERVICES

The Services provided by the Company are educational, informational, consulting and mentoring services only and are not intended to constitute, replace or be relied upon as professional healthcare, medical, psychological, psychiatric, therapeutic, legal, financial or other regulated professional services.

Without limitation, the Company's Services do not constitute:

psychotherapy or psychotherapy services;
psychological assessment, diagnosis or treatment;
counselling services regulated as healthcare services;
psychiatric assessment, diagnosis or treatment;
medical advice, diagnosis or treatment;
healthcare services of any nature;
crisis intervention or mental health services;
legal, tax, accounting or financial advice; or
any other professional service requiring licensure, certification or regulatory authorization.

The information, guidance, educational materials, discussions, workshops, mentoring sessions, consultations, programs, recordings and other content provided by the Company are intended solely for general educational and personal development purposes.

Participants remain solely responsible for their own decisions, actions, relationships, health, wellbeing, financial affairs and personal circumstances. The Company neither assumes responsibility for, nor exercises control over, decisions made or actions taken by participants based upon information provided through the Services.

Nothing contained in the Services shall be construed as creating a doctor-patient, therapist-client, psychologist-patient, attorney-client, fiduciary or other regulated professional relationship between the participant and the Company.

Participants should seek independent advice from appropriately qualified and licensed professionals regarding any medical, mental health, psychological, legal, financial, tax or other professional matters relevant to their individual circumstances.

The Company makes no representations, warranties or guarantees regarding any particular outcome, result or benefit arising from participation in the Services, and all use of the Services is undertaken at the participant's sole discretion and risk.

10. NO GUARANTEED RESULTS

The Company does not guarantee any specific result, outcome, or achievement from participation in its services, programs, or activities. Any relationship, marriage, business, financial, or personal development outcomes are influenced by factors beyond the Company's control and may vary significantly among individuals. Participants acknowledge and agree that they are solely responsible for evaluating, implementing, and assuming responsibility for any decisions, actions, and results arising from their participation in the Company's services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the Website, services, programs, consultations, mentoring services, educational materials, digital products, and related content are provided on an "as is" and "as available" basis, without any representation, warranty, condition, or guarantee of any kind, whether express or implied.

The Company expressly disclaims, to the maximum extent permitted by law, all warranties and representations relating to merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, accuracy, completeness, reliability, uninterrupted access, or error-free operation of the Website and its services.

To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, contractors, representatives, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic losses or damages, including, without limitation, loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of anticipated savings, loss of data, business interruption, or any other commercial or personal losses arising out of or in connection with:

the use of, or inability to use, the Website, services, programs, or Digital Content;
participation in any consulting, mentoring, coaching, training, educational, or group program;
reliance upon any information, materials, recommendations, or content provided by the Company;
technical failures, service interruptions, system outages, cybersecurity incidents, or failures of third-party service providers.

Without prejudice to the foregoing, and to the fullest extent permitted by applicable law, the total aggregate liability of the Company arising out of or in connection with any claim, dispute, cause of action, loss, or liability, whether arising in contract, tort (including negligence), statutory duty, misrepresentation, restitution, or otherwise, shall not exceed the total amount actually paid by the customer to the Company for the specific service, program, or product giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability.

Nothing contained in these Policy shall exclude, restrict, or limit any liability which cannot be lawfully excluded or limited under applicable law.

12. INTELLECTUAL PROPERTY

All content remains the intellectual property of the Company or its licensors.

This includes:

training materials;
presentations;
recordings;
workbooks;
PDFs;
methodologies;
graphics;
written content;
educational frameworks.

Purchasers receive a limited, revocable, non-exclusive, non-transferable licence for personal use only.

All content, materials, methodologies, program structures, educational frameworks, exercises, workbooks, worksheets, presentations, recordings, videos, audio content, written content, graphics, branding, course materials, training materials, databases, processes and other materials made available through the Website, Programs or Services (collectively, the "Content") are and shall remain the exclusive intellectual property of Sindi Consultancy F.Z.E., trading as ŽenstveniJA, and are protected by applicable intellectual property and copyright laws, including the laws of the United Arab Emirates.Purchase of, participation in, or access to any Program, Service or Digital Product grants the participant a limited, revocable, non-exclusive, non-transferable licence for personal use only. No ownership rights are transferred to the participant.

Without the Company's prior written consent, participants shall not, directly or indirectly:

copy, reproduce, adapt, modify, translate or create derivative works from the Content;
distribute, share, publish, upload, transmit or otherwise make the Content available to any third party;
provide access to any Program, recording, workbook or educational material to another person;
use the Content for teaching, coaching, mentoring, consulting, training or educational purposes;
use any part of the Content, methodologies, exercises, program structures, educational frameworks or materials to create, develop, market or deliver any competing product, service, course, training, mentoring, coaching or educational program;
represent, imply or claim that any Content or methodology originating from the Company is their own original work;
record, copy, extract, repurpose, commercialise or exploit any part of the Content for commercial gain.

Any unauthorised use of the Content shall constitute a material breach of these Policy andmay result in immediate termination of access to the Programs and Services without refund, in addition to any other rights and remedies available to the Company under applicable law.

The Company expressly reserves all intellectual property rights, copyright, moral rights and proprietary rights in and to the Content. Nothing in these Terms shall be interpreted as granting any licence, assignment or transfer of intellectual property rights except as expressly set out herein.

13. YOUR RIGHTS

Subject to applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL"), individuals whose Personal Data is processed by the Company ("Data Subjects") may be entitled to exercise certain rights in relation to their Personal Data.

Where applicable and subject to any legal limitations, exemptions, contractual obligations or lawful grounds permitting continued processing, a Data Subject may request:

confirmation as to whether the Company processes their Personal Data;
access to Personal Data held by the Company and information relating to such processing activities;
correction, updating or completion of inaccurate, incomplete or outdated Personal Data;
restriction or suspension of processing in circumstances permitted by applicable law;
erasure or deletion of Personal Data where retention is no longer required or where otherwise permitted by law;
withdrawal of consent at any time where processing is based upon consent, provided that such withdrawal shall not affect the lawfulness of processing carried out prior to withdrawal;
objection to processing in circumstances prescribed by applicable law;
information regarding the categories of Personal Data processed, the purposes of processing, recipients of Personal Data and applicable data retention practices;
information concerning cross-border transfers of Personal Data, where applicable; and
any other rights granted under applicable data protection legislation.

The Company shall evaluate and respond to requests submitted by Data Subjects in accordance with applicable legal requirements and within such timeframes as may be prescribed by law.

The exercise of any data protection right may be subject to verification of the requester's identity and to the Company's legal, regulatory, contractual, evidential, security, fraud-prevention, record-keeping or other legitimate obligations that may require the continued retention or processing of certain Personal Data.

The Company reserves the right to decline or limit any request to the extent permitted by applicable law, including where such request would adversely affect the rights and freedoms of others, compromise legal obligations, prejudice ongoing investigations or proceedings, or otherwise fall within an exemption or restriction recognized under applicable legislation.

To exercise any of the rights described in this section, Data Subjects may submit a written request using the contact details provided in this Privacy Policy.

14. SECURITY

The Company recognizes the importance of protecting Personal Data and applies a risk-based information security framework designed to ensure the confidentiality, integrity and availability of information entrusted to us.

Personal Data is processed and stored using secure systems, restricted-access environments and reputable technology providers that maintain recognized security standards. Access to Personal Data is limited to individuals who require such access for legitimate business purposes and who are subject to confidentiality obligations.

The Company regularly reviews its administrative, technical and organizational measures to mitigate risks of unauthorized access, disclosure, alteration, loss or misuse of Personal Data. Where appropriate, encryption technologies, access controls, authentication procedures, secure backup systems and data retention controls are utilized to enhance protection of Personal Data.

In the event of a suspected security incident affecting Personal Data, the Company will take such steps as it considers appropriate to investigate, contain and address the incident in accordance with applicable legal requirements.

Sindi Consultancy F.Z.E. Email: stojanovicsindi@gmail.com